Terms of Service

1. Scope of Application

These general terms and conditions ("General Terms and Conditions") apply to the entire business relation between the customer and CryptoTresor Bank in its capacity as the operator of the www.cryptotresorbank.com web application (the "Web Application").
CryptoTresor Bank is the sole and exclusive responsible party for the contents relating to the operation of CryptoTresor Bank Online Media and any and all contents provided on said media.

2. Amendments to the Present General Terms and Conditions

Any amendments to the present General Terms and Conditions will be notified to the customer by no later than one month prior to their proposed effective date on CryptoTresor Bank Online Media and made available on the e-mail address provided by the customer. Amendments will be made available in a form that allows customers to save and print them in a readable format. Any amendments notified to the customer in accordance with para. 1 above will be deemed accepted, unless the customer objects within the time period specified in para. 3 below in text form. In its notification CryptoTresor Bank will specifically inform the customer that consent will be deemed given in the absence of objection. Customers who do not wish to accept an amendment proposed to them will have to notify their objection in text form to CryptoTresor Bank within two weeks after the amendment has been proposed to them by e-mail. In the absence of objection within the aforementioned time period, the amendments will be deemed accepted by the customer.

3. Cryptocurrencies

Cryptocurrencies are electronic forms of money which are generated via a decentralized peer-to-peer network on the internet and encrypted on the basis of digital signatures and whose development is based on a white paper by Satoshi Nakamato. Cryptocurrencies are no legal tender recognized and backed as an official means of payment by any government agency ("Money"). CryptoTresor Bank Online Media give customers the opportunity to transfer, purchase or sell cryptocurrencies for assets. The trade is subject to the relevant terms and conditions of CryptoTresor Bank.

4. Technical Requirements

Access to the Web Application is only possible via a web browser running on a computer or mobile device with an internet connection. No other access procedures are supported.

Once a customer has set up an account with CryptoTresor Bank, any and all communications between CryptoTresor Bank and the customer in connection with the purchase and sale of cryptocurrencies will be exclusively in electronic form using an online inbox on CryptoTresor Bank Online Media or via e-mail, unless expressly otherwise provided in the present General Terms and Conditions. Notifications will not additionally be sent to the customer in paper form, unless otherwise required by law.

As a consequence, CryptoTresor Bank will not be liable for any damage resulting from the foregoing.

5. Legal Requirements for the Registration

Natural persons with full legal capacity and a valid governement issued ID may register with CryptoTresor Bank.

6. Customer's Duties of Cooperation and Diligence

A proper processing of business transactions requires customers to notify CryptoTresor Bank without delay of any changes of their names or addresses. Customers have to check the messages received in the inbox of their CryptoTresor Bank Online Medium or by e-mail on a regular basis.

Customers can protect certain transactions using their mobile phones ("Mobile Phone") by generating a one-time password with the aid of special apps, like Google Authenticator.

CryptoTresor Bank recommends its customers to increase the security of their accounts by adding a two-factor authentication feature. It is the customers' responsibility to keep their individual combination of username and password in safe custody. They have to take all possible care and all appropriate precautions to ensure that the individual combination of username and password is not retrieved by any unauthorized party. In particular, customers must not keep, store, or record their individual combination of user name and password by electronic or other means together with their other documents relating to CryptoTresor Bank, and they shall be required to choose their personal and individual combination of username and password in a way that cannot be easily be retrieved by unauthorized parties. Customers who have logged in to the Web Application using their username and password ("login") shall not leave the computer, from which they are logged in, unattended. In case of any non-compliance with the foregoing rules of conduct, the customer will be liable for all risks and damages associated with such non-compliance.

A customer, who discovers that his individual combination of username and password has been retrieved by an unauthorized party or that his account with CryptoTresor Bank has been used in an unauthorized manner, shall have to inform CryptoTresor Bank immediately and, if possible, change his individual combination of username and password without delay. If such change is not possible, CryptoTresor Bank will immediately upon receipt and acknowledgement of the customer's corresponding notification and upon verification of the customer's identity during usual business hours block the customer's access to his account on CryptoTresor Bank Online Media until further notice.

CryptoTresor Bank shall be authorized to block a customer's account at any time when it discovers an unauthorized use of the account. In such case, CryptoTresor Bank will inform the customer of the steps required to prove his lawful ownership beyond doubt, which will be necessary for unblocking the account. If there are indications of any unauthorized use of an access, CryptoTresor Bank will be authorized to block the cryptocurrencies in the customer's wallet to make an outflow of cryptocurrencies impossible.

Customers may use any contents published on the Web Application subject to CryptoTresor Bank’s written permission only.

7. Registration

When registering for the use of CryptoTresor Bank Online Media by means of the Web Application, customers will be required to carry out the following steps:

  1. The customer registers on the www.cryptotresorbank.com domain and follows the instructions for opening an account(onboarding).
  2. The customer uploads a proof of Identification recognized by the Federal Authorities of the country of residence.
  3. These data will then be verified by CryptoTresor Bank.
  4. Once the account has been successfully opened, the customer will be given access to CryptoTresor Bank Online Media.

By using the link contained in the confirmation e-mail sent to the customer, the customer confirms the identity of his e-mail address. With the confirmation of his registration, the customer accepts these General Terms and Conditions.

For the purposes of registration, the customer is required to use an e-mail address with an inbox to which only he himself has access.

8. Authentication

When opening a customer bank account with CryptoTresor Bank, customers will have to prove their identity in compliance with the requirements set out by the bank.

9. Privacy

The current Privacy Policy is available for consultation at www.cryptotresorbank.com/privacy

10. Liability of CryptoTresor Bank

CryptoTresor Bank is seeking to ensure a continuous access to CryptoTresor Bank Online Media, but cannot guarantee permanent availability. This primarily applies in cases of attacks to the network infrastructure, e.g. by so-called DDoS attacks that may occur with varying degrees of seriousness.

CryptoTresor Bank cannot take any responsibility for the contents provided on CryptoTresor Bank Online Media being complete, accurate or up to date. Using these contents is at the user's own risk.

CryptoTresor Bank does not accept liability for damages arising to a customer as a result of using the services provided or contents published by CryptoTresor Bank. This disclaimer shall not apply however in cases of intentional or grossly negligent behavior on the part of CryptoTresor Bank or any of its vicarious agents. In addition, this disclaimer does not apply to any damage arising from injury to life, body, or health resulting from a breach of duty by CryptoTresor Bank or any of its vicarious agents. Furthermore, the above disclaimer does not affect CryptoTresor Banks liability for the breach of any obligations, the proper fulfillment of which is essential for the proper performance of the contract and on the fulfillment of which the customer may reasonably rely.

11. Customer's Termination Rights

Provided no term or other termination clause has been agreed between the parties, the customer may terminate the entire business relationship at any time without observing a notice period. Notice of termination may be given to CryptoTresor Bank over the Web Application or in text form. The customer's statutory termination rights shall remain unaffected.

12. CryptoTresor Bank Termination Rights

CryptoTresor Bank may terminate its business relationship with the customer at any time by way of an ordinary termination giving no less than two months' prior notice. When determining the notice period, the bank will take account of the customer's legitimate interests.

CryptoTresor Bank may terminate its business relationship with the customer without observing a notice period if there is an important reason for which CryptoTresor Bank cannot be reasonably expected to continue the business relationship even in consideration of the customer's legitimate interests. Repeated violations of these General Terms and Conditions shall be deemed to constitute such important reason. A serious one-time violation of the General Terms and Conditions, including deception or attempted deception of CryptoTresor Bank by a customer deliberately providing false information, for example, also constitutes an important reason for the purposes hereof. Another important reason for termination is when a customer revokes his consent to the collection and use of data by CryptoTresor Bank because CryptoTresor Bank will no longer be able to provide the services it offers without storing and using the customer's data.

Notice of termination will be given by e-mail to the e-mail address provided by the customer.

13. Interdependent Effects of Termination

As of the effective date of the termination of the contract relating to the CryptoTresor Bank Account, the contract relating to the bank account will also be deemed effectively terminated.

14. Governing Law

The contractual relationships between the customer and CryptoTresor Bank shall be governed by Singaporean law.

Support and Complaints

CryptoTresor Bank objective is to provide products and services that fulfill the needs of each of their customers. If you still have questions or wish to file a complaint to CryptoTresor Bank, it will be CryptoTresor Banks ambition to treat the matter and clarify the issue in a prompt and transparent manner. Every customer is invited to contact CryptoTresor Bank at info@cryptotresorbank.com to present any questions or complaints using various channels.


An investor may get back less than the amount invested. Information on past performance, where given, is not necessarily a guide to future performance. The capital value of units in the fund can fluctuate and the price of units can go down as well as up and is not guaranteed. The investments and services offered by us may not be suitable for all people. If you have any doubts as to the merits of an investment, you should seek advice from an CryptoTresor financial advisor. You should be aware that certain types of funds might carry greater investment risk than other investment funds.


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